Get in touch with us
We’d love to hear from you! Whether you have a question, need assistance, or just want to say hello, our team is here to help.
Below are answers to some of our most frequently asked support questions. If you need further assistance, please provide your details, and we will get in touch with you shortly.
Do you want to reward your customers?
Boost your business and recognise your loyal customers by joining the Luxaflex Rewards programme as a partner.
Quick answers
Find answers to our most common support questions.
Contact your Account Manager at Luxalfex to enrol, or call 0800 99 76278 to speak to the programme administrators for assistance.
Visit rewards-shop.co.nz where you’ll find over 6,000 rewards to choose from. You can also redeem via your SmartTrade app.
If you can’t find what you’re looking for, give us a call to let us know what you’re after and we’ll do our best to get you your Dream Reward.
The fastest and easiest way to check your points balance is by logging into the Luxaflex app. Alternatively, you can log in to rewards-shop.co.nz, or keep an eye on your inbox for regular email updates.
Rewards can take 10 – 15 working days to be delivered. If you have ordered more than one reward, they may be coming from different suppliers, so you may receive one earlier than the other.
If you haven’t received your rewards within 10 – 15 working days, please contact us.
Visit the Rewards Shop or open your Luxaflex app and enter your email address, then click on the “Forgot Password” link and follow the instructions to reset your password.
If you need further assistance, contact our support team at 0800 99 76278
Freephone: 0800 99 76278
Phone: 07 848 2394
Postal Address
PO Box 370
Waikato Mail Centre
Hamilton 3240
New Zealand
Physical Address
SouthBloc, Level 1 | South Lobby
140 Anglesea Street
Hamilton 3204
New Zealand